Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. Proof of purchase may be required.

How to start a return

To start a return, please contact us at refund@novomarket.org.

Returns are handled on a case-by-case basis. Do not send items back without first contacting us. If your return is approved, we will provide you with return instructions and further details.

Items sent back without prior approval will not be accepted.

For any questions related to returns, you can always contact us at info@novomarket.org.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, including but not limited to:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items may not be eligible for return unless they arrive damaged or defective.

Gift cards are non-refundable.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is approved, you may place a new order for the replacement item.

European Union 14-day cooling-off period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be returned in its original condition and packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at refund@novomarket.org